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Broadway's New Musical Comedy Broadway's New Musical Comedy
Aladdin
Aladdin

FREQUENTLY ASKED QUESTIONS

Questions about COVID-19?

  • Refund my tickets for suspended Broadway performances:

    • All affected tickets will be refunded at the original point of purchase.
    • If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
    • If you purchased at the Box Office: The New Amsterdam Theatre Box Office is closed until further notice. Please send a photo of your original tickets to DTG.TicketRequests@disney.com with the subject line “Box Office Purchase Refund Request” along with your name and mailing address so that we can process your refund; you will receive a check.
    • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
    • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

    We’re sorry for the inconvenience and look forward to having you return soon.

  • Can I purchase tickets for a future Broadway performance?

  • A future announcement will be made regarding ALADDIN’s performance schedule in 2021. Please check back or sign up for email updates.

  • What is the status of the North American Tour of ALADDIN?

  • Updates about the North American Tour can be found by clicking here.

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FAQs

  • Refund my tickets for suspended Broadway performances:

    • All affected tickets will be refunded at the original point of purchase.
    • If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
    • If you purchased at the Box Office: The New Amsterdam Theatre Box Office is closed until further notice. Please send a photo of your original tickets to DTG.TicketRequests@disney.com with the subject line “Box Office Purchase Refund Request” along with your name and mailing address so that we can process your refund; you will receive a check.
    • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
    • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

    We’re sorry for the inconvenience and look forward to having you return soon.

  • ​Can I purchase tickets for a future Broadway performance?

  • A future announcement will be made regarding ALADDIN’s performance schedule in 2021. Please check back or sign up for email updates.

  • How much do tickets cost? What’s the performance schedule?

  • Ticket prices for Aladdin vary by seating location, performance date and time. As our prices and schedule are subject to change, please visit Ticketmaster for the most up-to-date information.

  • What’s the best way to get tickets?

  • You may purchase tickets to Aladdin at the box office, online or by phone. Visit our Tickets page for details. We urge guests to purchase tickets through an official ticketing source to avoid the risk of invalid tickets or fraud.

  • Is there a ticket lottery for Aladdin?

  • Yes, for information on how to enter, please click here.

  • Is it possible to exchange my tickets?

  • Exchange your tickets for free if you are unable to attend your scheduled performance. Click here for additional information.

  • Does my child need a ticket? Is the show appropriate for children?

  • ALADDIN is recommended for ages 6+. Everyone, regardless of age, must have a ticket. Click here for more details.

Code of Conduct

  • New Amsterdam Theatre Code Of Conduct

  • Welcome to the New Amsterdam Theatre. To ensure a safe and enjoyable entertainment experience for all of our patrons, please respect the following rules:

    • Photography, videotaping, or recording of any kind during the performance is not permitted.
    • All persons, bags, parcels, clothing, and other items may be subject to screening and/or security checks. Large bags must be stored at coat check. Patrons with concerns may request an alternative screening process.
    • Patrons shall not smoke tobacco or use e-cigarettes or other products that produce a vapor or smoke in the theatre at any time.
    • Patrons consuming alcoholic beverages in the theatre will do so in a responsible manner. The New Amsterdam Theatre reserves the right to promptly and safely intervene with visibly intoxicated patrons.
    • Patrons shall comply with requests from theatre staff regarding facility operations and emergency response procedures.
    • Patrons shall sit only in their ticketed seats and must display their tickets if requested by a staff member of the New Amsterdam Theatre.
    • Patrons arriving late to a performance shall be seated at the discretion of house management.
    • Patrons under the age of 14 must be accompanied by a patron age 14 or older to enter the theatre.
    • Patrons shall not engage in behavior with the intention of disrupting a performance in any way.
    • Patrons shall not hang, display or distribute material in the theatre.
    • Patrons shall not engage in unauthorized events, demonstrations or speeches, or the usage of any flag, banner or sign for commercial purposes, or to incite a crowd.

    Prohibited Items

    The following items may not be brought into the New Amsterdam Theatre:

    • Weapons of any kind (including firearms, ammunition, knives, mace, scissors, etc.,), including objects that appear to be weapons or toy guns (including toy blasters, squirt guns, etc.).
    • Alcoholic beverages, marijuana, or any illegal substance.
    • Outside food and/or beverage.
    • Cameras and/or video-recording equipment (may be stored at coat check).
    • Flashlights and/or laser pointers.
    • Noisemaking devices and/or fireworks.
    • Printed material, signs, and/or banners.
    • Pets or other animals, except approved service animals (e.g., dogs and miniature horses). Service animals should remain on a leash or in a harness and under the control of the owner at all times.
    • Other items that we determine, in our discretion, to be harmful or disruptive.

    New Amsterdam Theatre has the right to refuse entry, or to require a person already admitted to leave the theater without refund, liability or compensation, if we consider that the circumstances so require.

    This Code of Conduct is subject to change without notice.